Returns and refund policy

Our returns and refunds policy is valid for the first 30 days following your purchase. Beyond this period, we cannot offer you any refund or exchange.

In order to be eligible for a return, your item must be in perfect condition and in the same condition in which you received it. It must also be returned in the same mailing box.

The following items are not eligible for return:

  • Gift cards
  • Downloadable products

In order to complete your return, you must provide us with your invoice or proof of purchase.

Refunds

Upon receipt of your item, it will be inspected and an email will be sent to you to confirm that we have indeed received it. You will receive a second email to announce the approval or refusal of reimbursement.

If your case is approved, a refund will be issued to you within the next few days following your approval. The latter will be done on your original payment method.

There are certain situations where only a partial refund will be given to you:

  • Book with obvious signs of use
  • Any item not in its original condition, damaged or having missing parts (for a reason other than ours)
  • Any item that has been returned after 30 days of receipt Missing or late refunds

Missing or late refunds

If you still have not received your refund, check with your bank to confirm the situation.

Also check with your credit card company: it may take some time for the refund to appear in your account.

Then contact your bank: it may also take some time for the refund to appear in your bank account.

If you still have not received anything despite having completed all these steps, contact us at returns@stylys.ca.

Items on sale

Only items at the regular price can be refunded: items on sale are not included in this policy.

Exchanges

We only replace defective or damaged items. If you need to exchange your item for the same model, write to us at returns@stylys.ca.

Sending returns

Doing business with various partners for sending orders, we ask you to contact us for more information at returns@stylys.ca.

Need help?

For any questions regarding refunds and returns, do not hesitate to write to us at:

returns@stylys.ca

Effective date: December 29, 2021